Responsible Gaming
— Your Well-Being Comes First

Our Commitment to Responsible Gaming

zoya14 takes responsible gaming seriously. We recognize that while the vast majority of our users gamble responsibly for entertainment, a small percentage may develop unhealthy gambling habits that can lead to financial, emotional, and social harm. We are committed to providing a safe gaming environment and equipping our users with the tools, information, and support they need to maintain control over their gambling activities.

Our responsible gaming framework is built on three core principles:

• Prevention: Educating players about the risks of problem gambling and promoting healthy gaming habits from the start
• Protection: Providing robust tools that allow players to set limits, take breaks, and self-exclude when necessary
• Support: Offering access to professional help, counseling resources, and a supportive customer service team trained to assist players in distress

Age Restriction — 21+ Only

zoya14 is strictly for adults aged 21 and over. Underage gambling is illegal and can have serious developmental and psychological consequences. We employ rigorous age verification measures during account registration and reserve the right to request proof of age at any time. Any user found to be under 21 will have their account immediately closed, and all funds will be forfeited. If you suspect that someone underage is using zoya14, please report it to our support team immediately.

Recognizing Problem Gambling

Problem gambling, also known as gambling addiction or compulsive gambling, is a behavioral disorder characterized by an inability to control gambling behavior despite negative consequences. It can affect anyone, regardless of age, income, education, or social status. Recognizing the warning signs early is critical to preventing serious harm.

Warning Signs of Problem Gambling

Ask yourself the following questions. If you answer "yes" to several of them, it may indicate that gambling is becoming a problem:

If you answered "yes" to three or more of these questions, we strongly encourage you to seek help. Problem gambling is a treatable condition, and early intervention significantly improves outcomes.

Responsible Gaming Tools on zoya14

zoya14 offers a comprehensive suite of responsible gaming tools designed to help you stay in control of your gambling activities. All tools are accessible through your account dashboard or by contacting customer support.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you can deposit into your account within a specified period. Once a limit is set, it takes effect immediately. If you wish to increase a deposit limit, the change will only take effect after a 24-hour cooling-off period. You can decrease your deposit limit at any time, and the change is applied instantly.

Loss Limits

Loss limits allow you to set a maximum amount of money you are willing to lose in a day, week, or month. Once you reach your loss limit, you will be prevented from placing further bets until the limit resets. This tool is particularly useful for players who want to ensure they do not lose more than they can afford.

Session Time Reminders

Enable session time reminders to receive pop-up alerts after a specified duration of continuous play (e.g., 30 minutes, 1 hour, 2 hours). These reminders prompt you to take a break and reflect on whether you want to continue playing. Research shows that regular breaks reduce impulsive decision-making and help maintain awareness of time and money spent.

Reality Check

Our Reality Check feature displays a summary of your session activity, including total time played, total deposits, total bets placed, and net wins/losses. This transparent snapshot helps you stay aware of your gambling behavior and make informed decisions about whether to continue or stop.

Cooling-Off Period (Time-Out)

If you feel you need a short break from gambling, you can activate a cooling-off period (also called a time-out). During this period, you will not be able to log in to your account, place bets, or deposit funds. Cooling-off periods are available in the following durations:

• 24 hours
• 7 days
• 14 days
• 30 days

At the end of the cooling-off period, your account will automatically reactivate. You will not receive any promotional communications during this time.

Self-Exclusion

Self-exclusion is a powerful tool for players who recognize that they need a longer break from gambling or who feel that gambling is no longer within their control. When you self-exclude, your account will be closed for a minimum period of 6 months, with the option to extend the exclusion to 1 year, 3 years, 5 years, or permanent closure.

During the self-exclusion period:

• You will not be able to log in to your account or access any zoya14 services
• Any remaining withdrawable balance will be returned to you before the exclusion takes effect
• You will not receive any marketing communications from zoya14
• If you attempt to create a new account during the exclusion period, it will be immediately closed

Self-exclusion requests are irreversible during the exclusion period. To request self-exclusion, contact our support team via email at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours.

Tips for Healthy Gambling

Whether you are a casual player or a regular user, following these best practices can help ensure that gambling remains a fun and safe form of entertainment:

• Set a budget and stick to it: Decide how much money you can afford to lose before you start playing, and never exceed that amount. Treat gambling as an entertainment expense, not a way to make money.
• Set a time limit: Decide in advance how long you will play, and stop when you reach that limit, regardless of whether you are winning or losing.
• Never chase losses: If you lose, accept it and walk away. Trying to win back lost money often leads to larger losses and emotional distress.
• Take regular breaks: Step away from the screen, stretch, and clear your mind. Breaks help you maintain perspective and avoid impulsive decisions.
• Do not gamble under the influence: Avoid gambling when you are intoxicated, emotionally distressed, or sleep-deprived. These conditions impair judgment and increase the risk of reckless behavior.
• Keep gambling separate from other activities: Do not gamble while working, studying, or spending time with family. Gambling should not interfere with your daily responsibilities.
• Maintain balance: Ensure that gambling is just one of many leisure activities in your life. Spend time with friends and family, pursue hobbies, exercise, and engage in other forms of entertainment.

Support Resources

If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support, counseling, and treatment referrals:

• Gamblers Anonymous Indonesia: A fellowship of individuals who share their experiences and support each other in recovering from gambling addiction. Meetings are held regularly in major cities including Jakarta, Surabaya, and Bandung.
• National Problem Gambling Helpline (International): 24/7 crisis support and counseling available by phone and live chat.
• BeGambleAware: Provides information, advice, and support for anyone affected by problem gambling. Visit their website for self-help tools, assessment quizzes, and treatment finder services.
• GamCare: Offers free information, support, and counseling for problem gamblers and their families. Live chat and phone support available.

zoya14 also provides access to a responsible gaming support line staffed by trained professionals who can provide guidance, referrals, and assistance in activating account restrictions. Our support team is available 24/7 via email, live chat, and WhatsApp.